Summer Conference Coordinator

Summer Conference Coordinators establish working relationships with community partners as well as working with a team of coordinators to facilitate groups staying on campus throughout the summer. This is a live-in, temporary position during the summer months only (anticipated summer dates are May 14, 2022 through August 6, 2022). Summer Conference Coordinators report directly to the Assistant Director of Summer Conferences. This position requires on-call duty as well as evening and weekend work. Other summer time commitments, including classes and university sponsored extracurricular activities, will be evaluated on a case-by-case basis to determine hiring eligibility.

QUALIFICATIONS
Successful applicants will be detail-oriented, professional, personable, and technologically adept. Candidates must have experience in customer service and problem solving, and have effective communication and critical thinking skills. Applicants must also demonstrate the ability to perform the essential functions outlined below.

ESSENTIAL FUNCTIONS
1. Live on campus.
2. Attend two weeks of mandatory training beginning May 14, 2022.
3. Attend mandatory weekly meetings every Tuesday at 2:00 p.m. beginning May 24, 2022.
4. Attend one-on-one meetings with Assistant Director and Summer Conference Operations Coordinator.
5. Provide customer service to all conference guests, summer students, staff and visitors.
6. Work scheduled shifts at the Summer Conferences Guest Services Desk.
7. Conduct room inventories for all long term guests.
8. Assist guests when locked out of their room.
9. Work with guests and maintenance staff in regards to any maintenance issues
10. Assign guests rooms and prepare check in packets.
11. Communicate housekeeping needs and concerns with the custodial supervisor.
12. Communicate with Dining Services to understand groups’ expectations.
13. Establish a relationship with the client/meeting planner prior to arrival.
14. Facilitate and assist with on-site check in/out for assigned conferences.
15. Use VisualOne, the property management system, to accurately reflect guests’ in the residence halls.
16. Responsible for billing accuracy.
17. Serve as a contact/troubleshooter for all guests.
18. Answer all work related calls in a timely manner. (Phone will be provided by Summer Conferences.)
19. Check and respond to all emails daily. (Work email will be provided).
20. Conference Coordinators are responsible to abide by all policies & procedures.
21. Keep work stations clean and organized
22. Work without distraction of your personal cell phone. (i.e. Snapchat, texting, personal calls, etc.)
23. Have fun!
24. Other duties as assigned.

DISCLAIMER
The job description has been designed to indicate the general nature and level of work performed by the Summer Conference Coordinator. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

If interested, please go to https://summerconferences.utah.edu/contact-us/Employment-Opportunities.php (You may need to copy & paste into your browser.)

If you have questions contact Kaylee Mortensen at [email protected]